By Ric Riddle

2018-05-14

Testimonials

Firsthand Review: What It’s Really Like to Be a Codero Customer

Hosting used to be a competition of technology – the company with the most powerful servers and most innovative services at the right price point won.

Today, as much of the technology comes from major players like AWS and Azure, hosting has become a competition of people. The team with the most expertise who provides the most value for your company will earn and keep your business.

We recognize that you could go anywhere for managed services, so at Codero, we try to be better:

  • Better at providing expertise and adding more value to the customer’s bottom line
  • Better at staying nimble enough to make decisions on the spot and go above and beyond the customer’s expectations whenever possible
  • Better at building relationships on an individual basis with our customers

We tout these values internally, but it’s especially rewarding when customers notice for themselves. To that end, we want to share a recent review submitted by Codero customer Damian Spaulding of Spaulding School of the Arts.

Damian’s Review

“All I have to say is one word: WOW! Fantastic! Amazing! Ok, I lied. Three words.

It has been decades since I have worked with a team that led with such integrity, transparency, honesty, expertise and care for my success. Within minutes of my first call with Codero, their support team were performing like a direct extension of my internal management team and this experience has brought me more joy than you might ever know!

In handling my somewhat complicated migration, they turned over every rock and went the extra mile to help things run as smoothly as possible. They educated me where I needed education, they absorbed minor mistakes I made in the process and handled things seamlessly and professionally across all corners.

They even did some of the lifting of the migration for me as to ensure a seamless and somewhat effortless transition all throughout. I must say, after working with many groups over the last 20 years, their team is second-to-none! World-class all the way!

The Codero team is great not only over the phone, but they also show great prowess in the server room as well. During my migration, Codero’s team physically resolved a hardware glitch by upgrading my server (taking it out of the rack onto a bench and back onto the rack) within a mere hour or so of being notified! I tell you, this team is SUPERB!

If you are looking for THE BEST hosting group in the world to fulfill the needs of your business, they are it and there is truly no comparison!

Codero’s support team now knows me by first name and I know them all by the same. The wait time on the phone and chat is mere seconds and every one of their staff know the game like no-one’s business! As an aside: How often can you talk in a chat window and get the same rep picking up the phone when you call their outside line?

Outstanding! I hope they keep this dynamic forever!”

See for Yourself

Thank you, Damian! We are honored to be your hosting company of choice, and we plan to continue pleasantly surprising you as time goes by.

Do you need help architecting your own IT or just want to add managed services for AWS, Azure, or Office 365 to your stack? Start a chat – you’ll reach the same reps Damian raved about and experience the same delightful one-on-one service.

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