Network Issue Under Investigation

An outbound network attack is affecting some clients on our network.  Currently, engineers have blocked the affected site and are shutting down attacking servers — which seem to have a commonality of running Parallels Plesk on a Windows server.  If your server is unreachable now, and does not have Plesk and Windows, please contact support.  Our Above.net traffic routing has been ceased to improve the issue for other customers.

 

Updates

  • Codero NOC says:

    A handful of servers remain compromised, with outbound bandwidth maxing out, restricting access to the compromised servers. Our data center hands are consoling affected servers to resolve remaining issues.

Phoenix Network Issue Being Investigated

Our network engineering team is currently investigating some intermittent network issues within our PHX data center.  We will update this status page and our @CoderoNOC twitter account with information as it becomes available.

Updates

  • Codero NOC says:

    Issues affecting some clients within our DC was actually backbone issues with AT&T and XO Communications, not an issue within Codero network.

Maintenance Window : Cloud [07.09.2011]

On Saturday, July 9, 2011, the Codero team will be performing maintenance to the Codero Cloud Management Systems. These functions will be performed during a five-hour maintenance window listed below.

 

MAINTENANCE WINDOW:

DATE:                    Saturday, July 9, 2011
START:                  12:00 AM EDT (05:00 UTC)
END:                      05:00 AM EDT (07:00 UTC)

 

You are receiving this notification to alert you that during this time access to the Codero Cloud Portal and the ability to manage your virtual machine(s) will not be available. This includes starting, stopping, rebooting, upgrading or downgrading of virtual machines. Any scheduled snapshots during this time will also not occur.

 

Be sure to follow @CoderoNOC on Twitter and monitor our status page (www.codero.com/status) for updates and service impacting information.

Regards,
Codero Operations

 

NOTE:  To contact us regarding this maintenance window, please submit a Support ticket via ServerPortal.com.

 

Updates

  • There are currently no updates. Please subscribe for updates or check back soon.

Power Maintenance Window : 6.5.2011

On Sunday, June 5, 2011, Codero and our electrical contractors will be performing preventative maintenance to a portion of our power systems in our Phoenix Data Center. These functions will be performed during a four-hour maintenance window listed below. Electrical contractors will be onsite performing updates on the electrical equipment.

MAINTENANCE WINDOW:

DATE:                    Sunday, June 5, 2011
START:                 01:00 AM EDT (05:00 UTC)
END:                      04:00 AM EDT (07:00 UTC)
SERVERS:             Check ServerPortal.com messages to see if one of your servers is involved

You are  receiving this notification to alert you that your server(s) will experience a four-hour or less downtime as power will have to be shut down to the portion of the data center receiving these updates.  Should this timeframe not be convenient for you, please open a ticket via ServerPortal.com to propose an alternate time prior to May 27, 2011. Codero will then move your server(s) to another location within the data center to prevent downtime during the maintenance window on June 5, 2011.

IMPORTANT NOTES:

Please immediately take this time to update your administrator/root password for the above servers in ServerPortal.com. Codero will make every attempt to carefully shutdown these servers at the beginning of the maintenance window.  If your password is incorrect, we will be forced to hard-power down your server, which could result in data or hardware loss.

We encourage you to make a backup of your data prior to this maintenance window because Codero is not responsible for any data loss resulting from actions performed during this maintenance window.

 

Be sure to follow @CoderoNOC on Twitter and monitor our status page (www.codero.com/status) for updates and service impacting information.

Thank you in advance for your prompt attention to updating your passwords and making data backups.

Regards,
Codero Operations

 

Updates

  • There are currently no updates. Please subscribe for updates or check back soon.

Brief DDoS Attack

Today April the 1st 2011, from approximately 11:37 am CDT till 11:57 am CDT, Codero’s Phoenix facility experienced a brief DDoS attack. Network operations did not completely cease however high network latency was experienced. This issue has been resolved. If you are still experiencing issues, please contact customer support by submitting a ticket via https://serverportal.com/.

Updates

  • There are currently no updates. Please subscribe for updates or check back soon.

MAINTENANCE WINDOW: April 3rd 02:00 to 04:00 EDT – UPS & Generator Testing

On Sunday, April 3, 2011, we will be performing full load testing of our UPS and backup generator power systems in our Phoenix Data Center. During this maintenance window, no service interruption is anticipated. These functions will be performed during a two-hour maintenance window listed below, and will involve multiple electrical contractors onsite performing tests on the electrical equipment.

MAINTENANCE WINDOW:

DATE:                    Sunday, April 3, 2011
START:                 02:00 AM EDT (06:00 UTC)
END:                      04:00 AM EDT (08:00 UTC)

You are receiving this notification as a courtesy as your servers(s) should experience no downtime as power interruptions are not anticipated.

IMPORTANT NOTES:

o   Please take this time to update your administrator/root password for the above servers in ServerPortal.com.  In the event of a problem, Codero will make every attempt to carefully shut down these servers should it be required.  If your password is incorrect, we will be forced to hard-power down your server, which could result in data or hardware loss.  But please note that service interruption is not anticipated.

o   We encourage you to make a backup of your data prior to this maintenance window because Codero is not responsible for any data loss resulting from actions performed during this maintenance window.

 

Be sure to follow @CoderoNOC on Twitter and monitor our status page (www.codero.com/status) for updates and service impacting information.

Thank you in advance for your prompt attention to updating your passwords and making data backups.
Regards,

Codero Operations

Updates

  • Codero NOC says:

    This maintenance window will still occur this evening. This is the 2nd of two maintenance functions to be performed this evening.

  • Codero NOC says:

    This maintenance window is beginning. No downtime is expected.

  • Codero NOC says:

    Maintenance window is complete. No downtime was experienced.

MAINTENANCE WINDOW: April 3rd 01:00 to 03:00 EDT – Power Systems Update

On Sunday, April 3, 2011, Codero and multiple contractors will be performing preventative maintenance to a portion of our power systems in our Phoenix Data Center. These functions will be performed during a two-hour maintenance window listed below. Multiple electrical contractors will be onsite performing updates on the electrical equipment.

MAINTENANCE WINDOW:

DATE:              Sunday, April 3, 2011
START:            01:00 AM EDT (05:00 UTC)
END:                03:00 AM EDT (07:00 UTC)

This maintenance window has limited impact and affected customers have received direct notification via the phone number and email listed on file.  Should this time frame not be convenient for you, please open a ticket via ServerPortal.com to propose an alternate time prior to April 2nd. Codero will then move your server(s) to another location within the data center to prevent downtime at this specific time interval on April 3, 2011.

IMPORTANT NOTES:

o   Please take this time to update your administrator/root password for the above servers in ServerPortal.com. Codero will make every attempt to carefully shutdown these servers at the beginning of the maintenance window.  If your password is incorrect, we will be forced to hard-power down your server, which could result in data or hardware loss.

o   We encourage you to make a backup of your data prior to this maintenance window because Codero is not responsible for any data loss resulting from actions performed during this maintenance window.
Be sure to follow @CoderoNOC on Twitter and monitor our status page (www.codero.com/status) for updates and service impacting information.

Thank you in advance for your prompt attention to updating your passwords and making data backups.

Regards,

Codero Operations

Updates

  • Codero NOC says:

    This maintenance window has been canceled at the present moment. We will re-send notification once rescheduled.

Packet Loss

This evening at approximately 10:43 PM Central Time on 3/14/2011, our Phoenix facility experienced a brief DDoS attack taking down a small portion of our inbound traffic.

When the attack began, our network engineering team immediately implemented our DDoS recovery Standard Operating Procedures (SOP).  These procedures include:

a)  investigating the nature and type of the attack;
b)  communicating with our upstream providers in an effort to thwart the attack; and
c)  implementing network routing rules and other preventative measures within our infrastructure.

The attack lasted approximately 5 minutes and has been resolved.

Updates

  • There are currently no updates. Please subscribe for updates or check back soon.

Brief DDoS attack

Last night at approximately 11:56 PM Pacific Time on 3/13/2011, our Phoenix facility experienced a brief DDoS attack taking down a small portion of our inbound traffic.

When the attack began, our network engineering team immediately implemented our DDoS recovery Standard Operating Procedures (SOP).  These procedures include:

a)  investigating the nature and type of the attack;
b)  communicating with our upstream providers in an effort to thwart the attack; and
c)  implementing network routing rules and other preventative measures within our infrastructure.

The attack lasted approximately twenty minutes and has been resolved.

Updates

  • There are currently no updates. Please subscribe for updates or check back soon.

Telephone System Issues

Codero is currently experiencing some issues with our telephone system.  While we can hear you, callers are unable to hear us when speaking to our Kansas City based staff, including sales.  All support calls are being handled in Phoenix currently, where we are not having the same issue.

Our engineers are addressing the problem.  We will update as soon as we have resolution.

Please utilize chat and tickets for now.

Updates