Managed Mail Delays

We are currently experiencing an issue with managed mail that is causing delayed incoming mail. We are investigating the root cause of this issue and are also currently working to resolve it. We expect that this will be resolved today, but we do not yet have an exact ETA. We also experienced intermittent connection interruptions (for POP3, IMAP, SMTP, and webmail) at 12:30 CST. That particular issue is now resolved. We will be posting updates via twitter (@coderonoc) and our blog: http://www.codero.com/status . Please don’t hesitate to contact us if you have any questions, and we apologize for the inconvenience.

Updates

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Maintenance Window: ServerPortal.com

START TIME:         12/02/2012  23:00 CST (Sunday)
END TIME:             12/03/2012  01:00 CST (Monday)
DURATION:           2 Hours

TYPE OF WORK:           ServerPortal.com Maintenance
EXPECTED IMPACT:    ServerPortal.com Unavailable; No Customer Services will be impacted

During the maintenance window listed above, Codero Hosting will be doing maintenance and upgrades on ServerPortal.com.  There will be periods of time when ServerPortal.com is unavailable (we anticipate less than 30 minutes of inaccessibility).

There will be no impact to customer services during this maintenance window.

If you have any questions about this maintenance window, please contact us by opening a support ticket in ServerPortal.com.

Thank you,

Codero Hosting

 

Updates

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Ashburn Facility – Storm Update

Current Ashburn Data Center Status: All systems are operational – no impact.

Today, forecasts have converged on one scenario for Hurricane Sandy’s impact on the mid-atlantic region. Between Sunday night and Tuesday, we can expect 4-7” of rain and a long period of sustained winds above 35 mph with peak gusts over 60 mph.

Our Ashburn Operations personnel have completed all precautionary measures to guard against interruption of your Codero services.

Additional status updates will be posted throughout the storm.

For support throughout the storm please use all standard communication/ticket methods:

Phone: 1-866-2-CODERO
ServerPortal: https://serverportal.com
Live Chat via ServerPortal

Updates

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09.26.2012 – Managed Email Issue

We are currently experiencing an issue with our managed e-mail platform. System Administrators and Engineers are currently working on resolving the issue with the data store. We do not currently have an ETA on resolution. Please monitor this status page for updates.

Updates

  • Codero NOC says:

    Engineers continue efforts to restore managed email services. We still do not have an ETA. We are working on repairing the data stores for the platform at this time.

  • Codero NOC says:

    Managed email services have been restored and mail is currently being delivered. During the outage, we issued a temporary error to remote mail servers telling them to redeliver emails so mails which should have been received should attempt to be redelivered.

Latency / Connectivity issues within Level 3 / XO networks.

Connectivity issues between Level 3 and XO are causing latency and dropped connections in Internet traffic. This is not within the Codero network but end users may be experiencing issues connecting to servers and sites, depending on where they are coming from and heading to. Codero engineers are working with our upstream providers to minimize impact to Codero customers. XO is a provider for Codero, and network engineers are determining whether to shut down this circuit.

This status will be updated as more information becomes available.

Updates

Network Maintenance Window Notice – 08/12/2012

START TIME: August 12, 2012 07:01 UTC (August 12, 2012 00:01 US/MST)
END TIME: August 12, 2012 13:00 UTC (August 12, 2012 06:00 US/MST)

MAINTENANCE WORK: Network upgrades
EXPECTED IMPACT: Minimal. Chance of packet-loss and increased latency events not to exceed 5-minutes of cumulative impact.
FACILITIES: Phoenix, Chicago, Virginia

Codero network engineers will be performing routine network maintenance tasks and upgrades during the above maintenance window. End-user impact is expected to be minimal with brief periods of increased latency and packet loss as equipment is upgraded and adjustments are made. Please contact Codero Support if you have any questions regarding your service during this time.

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Headquarters connectivity issue – NO CUSTOMER IMPACT

We are currently experiencing a network connectivity issue at our corporate headquarters. This may cause a delay in getting to support and sales chats and phone calls.

This is a non-customer impacting event.

We apologize for any delays in handling your phone calls and chats. We encourage you to utilize our ticket system in ServerPortal.com to submit any support issues.

Updates

07.12.21-1 PHX Accessibility Issue

An issue is impacting accessibility of some customers in PHX. Network and system engineers are working to fully diagnose and resolve the issue. We will post updates here shortly.

Updates

  • Codero NOC says:

    If you continue to have issues, please submit a traceroute via ticket in ServerPortal.com. Please be sure to include the source IP you are tracerouting from.

Phoenix Power Systems Upgrade Maintenance Window

START TIME: 05/24/2012 09:00 CDT (Monday)
ESTIMATED END TIME: 05/31/2012 12:00 CDT (Thursday)
 
EQUIPMENT: Phoenix Back-up Power Equipment
TYPE OF WORK: Upgrade Automatic Transfer Switching (ATS) Gear
EXPECTED IMPACT: None

 

During the maintenance window above, Codero engineers will be working with our electrical systems vendors to upgrade our ATS Gear.  During this two week period, there will be few instances where our PHX data center will be operating briefly on our back-up power systems only. 
 
There is no expected customer impact during this time.

If you have any questions regarding this maintenance, please contact us by opening a support ticket in ServerPortal.com.

The Codero Hosting Operations Team

 

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PHX Power Outage – No Customer Impact

At approximately 7:55 PM CST there was a power outage in the City Phoenix due to a weather system that disrupted utility power to our Phoenix Data center. our back up generators kicked in as designed and planned with no impact to customers. We ran on generator power till 9:28PM CST, when utility power came back on. Everything is running normally now, however, our operations and engineering teams are on high alert and monitoring the situation closely till the weather system passes

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