Transit Provider Routing Issue

We experienced a brief provider issue this morning which may have caused accessibility issues for some of our clients. The incident occurred from 3:15 am cst to 3:30 am cst and has since been resolved.

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Ping Monitoring False Alerts

We’re currently seeing an issue where alerts of slow ping times are being sent out by our monitoring service.  We have identified the cause and are working to resolve the issue, we will provide updates as information becomes available.

 

We do apologize for any frustration this may have caused.

Updates

  • PatL says:

    We are aware of the ongoing issue with false ping alerts going out. We are currently in the process of performing a hardware upgrade for the ping monitoring service.

    Once again we apologize for any frustration this may have caused.

Network Connectivity Issue

As a client of Codero Hosting we value your business and strive to provide continuous uptime for you server and your sites. At approximately 448 MST on 11/30/2013, during a  routine maintenance,  we experienced an unexpected network connectivity disruption.   Our Network Engineers quickly assessed the situation and resolved the issue.

 

On November 27, 2013, Codero Hosting experienced a location specific provider issue that is separate and unrelated from the events that
occurred this morning.

 

We apologize for this inconvenience from both of these events and are conducting a route cause analysis to address process/policies that will prevent this from happening again.

 

Sincerely,

 

Codero Hosting

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Network Connectivity Issue Resolved

At 759am CDT the Codero Hosting Networking team had completed the adjustments to move traffic away from the upstream provider who was having issues and restore network connectivity to our customers.  We apologize for any inconvenience.

 

Regards,

 

Codero Hosting

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We are currently investigating an internet routing issue.  We want to assure you that your server and sites are still reachable.

The issues you are currently seeing are caused by routing issues within the internet backbones. These issues are stemming from provider specific
locations.  People outside of the provider specific locations are able to reach your site. Our Networking team is currently working to resolve this
issue.  And are implementing  a process to route around these provider specific locations.

 

We do apologize for any frustration this may have caused.

Please let us know if you have any questions or concerns.

 

Codero Hosting

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Network Connectivity Issues

At approximately 702am CDT, Codero Hosting began experiencing networking connectivity issues in our Phoenix data center. Our Networking team is aware of the situation and is investigating.

Updates

  • PatL says:

    UPDATE:

    We are currently investigating an internet routing issue. We want to assure you that your server and sites are still reachable. The issues you are currently seeing are caused by routing issues within the internet backbones. These issues are stemming from provider specific locations. People outside of the provider specific locations are able to reach your site. Our Networking team is currently working to resolve this issue. And are implementing a process to route around these provider specific locations.

    We do apologize for any frustration this may have caused. Please let us know if you have any questions or concerns.

Network Provider Route Announcement Withdrawal and Re-Announcement

At 1639 CDT, the Codero Hosting Networking team was made aware through our monitoring processes that one of our network providers had a route announcement withdrawal and re-announcement on a link that services our Phoenix data center. Codero Hosting customers may have experienced packet loss and/or slow response time. As of 1705CDT, the issue had stabilized. The Codero Hosting Networking team will continue to monitor the situation.

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Possible Network Connectivity Issues

The Codero Hosting Networking team was made aware of possible network connectivity issues with one of our providers. We are working with our providers to understand and correct the issue.

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Network Disruption Resolved

At 1205p CDT, the Codero Networking resolved the immediate impacting network issue. Codero’s Network Engineers will continue to monitor the network to ensure stability.

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Managed Mail Delays

We are currently experiencing an issue with managed mail that is causing delayed incoming mail. We are investigating the root cause of this issue and are also currently working to resolve it. We expect that this will be resolved today, but we do not yet have an exact ETA. We also experienced intermittent connection interruptions (for POP3, IMAP, SMTP, and webmail) at 8:00 CST. We will be posting updates via twitter (@coderonoc) and our blog: http://www.codero.com/status . Please don’t hesitate to contact us if you have any questions, and we apologize for the inconvenience.

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