Maintenance Window : Cloud [07.09.2011]

On Saturday, July 9, 2011, the Codero team will be performing maintenance to the Codero Cloud Management Systems. These functions will be performed during a five-hour maintenance window listed below.

 

MAINTENANCE WINDOW:

DATE:                    Saturday, July 9, 2011
START:                  12:00 AM EDT (05:00 UTC)
END:                      05:00 AM EDT (07:00 UTC)

 

You are receiving this notification to alert you that during this time access to the Codero Cloud Portal and the ability to manage your virtual machine(s) will not be available. This includes starting, stopping, rebooting, upgrading or downgrading of virtual machines. Any scheduled snapshots during this time will also not occur.

 

Be sure to follow @CoderoNOC on Twitter and monitor our status page (www.codero.com/status) for updates and service impacting information.

Regards,
Codero Operations

 

NOTE:  To contact us regarding this maintenance window, please submit a Support ticket via ServerPortal.com.

 

Updates

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Power Maintenance Window : 6.5.2011

On Sunday, June 5, 2011, Codero and our electrical contractors will be performing preventative maintenance to a portion of our power systems in our Phoenix Data Center. These functions will be performed during a four-hour maintenance window listed below. Electrical contractors will be onsite performing updates on the electrical equipment.

MAINTENANCE WINDOW:

DATE:                    Sunday, June 5, 2011
START:                 01:00 AM EDT (05:00 UTC)
END:                      04:00 AM EDT (07:00 UTC)
SERVERS:             Check ServerPortal.com messages to see if one of your servers is involved

You are  receiving this notification to alert you that your server(s) will experience a four-hour or less downtime as power will have to be shut down to the portion of the data center receiving these updates.  Should this timeframe not be convenient for you, please open a ticket via ServerPortal.com to propose an alternate time prior to May 27, 2011. Codero will then move your server(s) to another location within the data center to prevent downtime during the maintenance window on June 5, 2011.

IMPORTANT NOTES:

Please immediately take this time to update your administrator/root password for the above servers in ServerPortal.com. Codero will make every attempt to carefully shutdown these servers at the beginning of the maintenance window.  If your password is incorrect, we will be forced to hard-power down your server, which could result in data or hardware loss.

We encourage you to make a backup of your data prior to this maintenance window because Codero is not responsible for any data loss resulting from actions performed during this maintenance window.

 

Be sure to follow @CoderoNOC on Twitter and monitor our status page (www.codero.com/status) for updates and service impacting information.

Thank you in advance for your prompt attention to updating your passwords and making data backups.

Regards,
Codero Operations

 

Updates

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MAINTENANCE WINDOW: April 3rd 02:00 to 04:00 EDT – UPS & Generator Testing

On Sunday, April 3, 2011, we will be performing full load testing of our UPS and backup generator power systems in our Phoenix Data Center. During this maintenance window, no service interruption is anticipated. These functions will be performed during a two-hour maintenance window listed below, and will involve multiple electrical contractors onsite performing tests on the electrical equipment.

MAINTENANCE WINDOW:

DATE:                    Sunday, April 3, 2011
START:                 02:00 AM EDT (06:00 UTC)
END:                      04:00 AM EDT (08:00 UTC)

You are receiving this notification as a courtesy as your servers(s) should experience no downtime as power interruptions are not anticipated.

IMPORTANT NOTES:

o   Please take this time to update your administrator/root password for the above servers in ServerPortal.com.  In the event of a problem, Codero will make every attempt to carefully shut down these servers should it be required.  If your password is incorrect, we will be forced to hard-power down your server, which could result in data or hardware loss.  But please note that service interruption is not anticipated.

o   We encourage you to make a backup of your data prior to this maintenance window because Codero is not responsible for any data loss resulting from actions performed during this maintenance window.

 

Be sure to follow @CoderoNOC on Twitter and monitor our status page (www.codero.com/status) for updates and service impacting information.

Thank you in advance for your prompt attention to updating your passwords and making data backups.
Regards,

Codero Operations

Updates

  • Codero NOC says:

    This maintenance window will still occur this evening. This is the 2nd of two maintenance functions to be performed this evening.

  • Codero NOC says:

    This maintenance window is beginning. No downtime is expected.

  • Codero NOC says:

    Maintenance window is complete. No downtime was experienced.

MAINTENANCE WINDOW: April 3rd 01:00 to 03:00 EDT – Power Systems Update

On Sunday, April 3, 2011, Codero and multiple contractors will be performing preventative maintenance to a portion of our power systems in our Phoenix Data Center. These functions will be performed during a two-hour maintenance window listed below. Multiple electrical contractors will be onsite performing updates on the electrical equipment.

MAINTENANCE WINDOW:

DATE:              Sunday, April 3, 2011
START:            01:00 AM EDT (05:00 UTC)
END:                03:00 AM EDT (07:00 UTC)

This maintenance window has limited impact and affected customers have received direct notification via the phone number and email listed on file.  Should this time frame not be convenient for you, please open a ticket via ServerPortal.com to propose an alternate time prior to April 2nd. Codero will then move your server(s) to another location within the data center to prevent downtime at this specific time interval on April 3, 2011.

IMPORTANT NOTES:

o   Please take this time to update your administrator/root password for the above servers in ServerPortal.com. Codero will make every attempt to carefully shutdown these servers at the beginning of the maintenance window.  If your password is incorrect, we will be forced to hard-power down your server, which could result in data or hardware loss.

o   We encourage you to make a backup of your data prior to this maintenance window because Codero is not responsible for any data loss resulting from actions performed during this maintenance window.
Be sure to follow @CoderoNOC on Twitter and monitor our status page (www.codero.com/status) for updates and service impacting information.

Thank you in advance for your prompt attention to updating your passwords and making data backups.

Regards,

Codero Operations

Updates

  • Codero NOC says:

    This maintenance window has been canceled at the present moment. We will re-send notification once rescheduled.

Moving to our new office!

Today the 29th of November 2010, Codero will be relocating to our new corporate headquarters in Lenexa, KS!  Throughout today you may encounter intermittent issues reaching support via the front line support phone queues as we are moving equipment between locations.  In the meantime we do offer support running out of our new  NOC located in our state of the art data center, located in Phoenix, Arizona.  We anticipate normal methods of phone support to be available at approximately 8pm CST and apologize in advance for any inconvenience.

Our New Address is:

8735 Rosehill Road
Suite 400
Lenexa, KS 66215-4610

In the mean time, please contact us via:
Live Chat – http://codero.com/chat/
Support Ticket – http://serverportal.com/

Updates

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ProFTPD – Security Notice

Important Plesk Notification:
ProFTPD Remote Code Execution Vulnerability and Exploit

A flaw in the popular ProFTPD FTP server potentially allows unauthenticated attackers to compromise a server. The problem is caused by a buffer overflow in the pr_netio_telnet_gets() function for evaluating TELNET IAC sequences.

ProFTPD bug report: http://bugs.proftpd.org/show_bug.cgi?id=3521

Parallels Plesk Panel 9.x, 9.5x and 10 include this vulnerability. Parallels will issue Micro Updates (hotfixes) for 9.5.2 and 9.5.3 no later than 12:00 GMT (noon) on Thursday November 11, (7:00am EST in the US) to fix this. The patch for Parallels Plesk Panel 10.01 will be released at 17:00 GMT on Thursday November 11, (12:00pm EST in the US). Patches for Plesk 9.0, 9.22, and 9.3 will be posted by 12 noon GMT on Friday November 12, (7am EST in the US). Parallels updates on this will be coming soon.

MORE INFORMATION:

Updating to ProFTPD version 1.3.3c or disabling FTP services is the only current solution to this vulnerability.

ProFTPD is capable of processing TELNET IAC sequences on port 21; the sequences enable or disable certain options not supported by the Telnet or FTP protocol itself. The buffer overflow allows attackers to write arbitrary code to the application’s stack and launch it. Updating to version 1.3.3c of ProFTPD solves the problem.

The update also fixes a directory traversal vulnerability which can only be exploited if the “mod_site_misc” module is loaded. This flaw could allow attackers with write privileges to leave their permitted path and delete directories or create symbolic links outside of the path. The module is not loaded or compiled by default.

A remote root exploit is available: [Full-disclosure]ProFTPD IAC Remote Root Exploit

A Proftpd update for Plesk has been provided by Atomic Rocket Turtle. To apply the update, execute the commands below.

rpm -Uvh http://yum.managed.codero.com/centos-5/release/$(uname -i)/psa-proftpd-1.3.3c-2.codero.$(uname -i).rpm

Please review http://www.parallels.com/products/plesk/ProFTPD for updates to this security issue.

Updates

Maintenance Window: April 30, 2010

A maintenance window affecting a small number of clients in the San Diego Data Center begins tonight at 10:00 pm CDT (03:00 AM GMT 5/1/2010).

Details of the maintenance window were e-mailed to affected customers, and can also be viewed in ServerPortal.com.  If you log into ServerPortal.com and do not see a notification, then you are not affected.

Start:  4/30/2010 22:00 CDT (03:00 GMT 5/1/2010)
End:  5/1/2010 22:00 CDT (03:00 GMT 5/2/2010)

UPDATE:  As of 8:30AM CDT, 80% of servers involved in maintenance window are back on-line.

UPDATE:  As of 10:55 AM CDT, 97% of servers involved in maintenance window are back on-line.

Updates

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