Network Connectivity Issue Resolved

At 759am CDT the Codero Hosting Networking team had completed the adjustments to move traffic away from the upstream provider who was having issues and restore network connectivity to our customers.  We apologize for any inconvenience.

 

Regards,

 

Codero Hosting

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We are currently investigating an internet routing issue.  We want to assure you that your server and sites are still reachable.

The issues you are currently seeing are caused by routing issues within the internet backbones. These issues are stemming from provider specific
locations.  People outside of the provider specific locations are able to reach your site. Our Networking team is currently working to resolve this
issue.  And are implementing  a process to route around these provider specific locations.

 

We do apologize for any frustration this may have caused.

Please let us know if you have any questions or concerns.

 

Codero Hosting

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Network Connectivity Issues

At approximately 702am CDT, Codero Hosting began experiencing networking connectivity issues in our Phoenix data center. Our Networking team is aware of the situation and is investigating.

Updates

  • PatL says:

    UPDATE:

    We are currently investigating an internet routing issue. We want to assure you that your server and sites are still reachable. The issues you are currently seeing are caused by routing issues within the internet backbones. These issues are stemming from provider specific locations. People outside of the provider specific locations are able to reach your site. Our Networking team is currently working to resolve this issue. And are implementing a process to route around these provider specific locations.

    We do apologize for any frustration this may have caused. Please let us know if you have any questions or concerns.

Network Provider Route Announcement Withdrawal and Re-Announcement

At 1639 CDT, the Codero Hosting Networking team was made aware through our monitoring processes that one of our network providers had a route announcement withdrawal and re-announcement on a link that services our Phoenix data center. Codero Hosting customers may have experienced packet loss and/or slow response time. As of 1705CDT, the issue had stabilized. The Codero Hosting Networking team will continue to monitor the situation.

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Possible Network Connectivity Issues

The Codero Hosting Networking team was made aware of possible network connectivity issues with one of our providers. We are working with our providers to understand and correct the issue.

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Network Disruption Resolved

At 1205p CDT, the Codero Networking resolved the immediate impacting network issue. Codero’s Network Engineers will continue to monitor the network to ensure stability.

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Maintenance Window: ServerPortal.com

START TIME:         12/02/2012  23:00 CST (Sunday)
END TIME:             12/03/2012  01:00 CST (Monday)
DURATION:           2 Hours

TYPE OF WORK:           ServerPortal.com Maintenance
EXPECTED IMPACT:    ServerPortal.com Unavailable; No Customer Services will be impacted

During the maintenance window listed above, Codero Hosting will be doing maintenance and upgrades on ServerPortal.com.  There will be periods of time when ServerPortal.com is unavailable (we anticipate less than 30 minutes of inaccessibility).

There will be no impact to customer services during this maintenance window.

If you have any questions about this maintenance window, please contact us by opening a support ticket in ServerPortal.com.

Thank you,

Codero Hosting

 

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Network Maintenance Window Notice – 08/12/2012

START TIME: August 12, 2012 07:01 UTC (August 12, 2012 00:01 US/MST)
END TIME: August 12, 2012 13:00 UTC (August 12, 2012 06:00 US/MST)

MAINTENANCE WORK: Network upgrades
EXPECTED IMPACT: Minimal. Chance of packet-loss and increased latency events not to exceed 5-minutes of cumulative impact.
FACILITIES: Phoenix, Chicago, Virginia

Codero network engineers will be performing routine network maintenance tasks and upgrades during the above maintenance window. End-user impact is expected to be minimal with brief periods of increased latency and packet loss as equipment is upgraded and adjustments are made. Please contact Codero Support if you have any questions regarding your service during this time.

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Phoenix Power Systems Upgrade Maintenance Window

START TIME: 05/24/2012 09:00 CDT (Monday)
ESTIMATED END TIME: 05/31/2012 12:00 CDT (Thursday)
 
EQUIPMENT: Phoenix Back-up Power Equipment
TYPE OF WORK: Upgrade Automatic Transfer Switching (ATS) Gear
EXPECTED IMPACT: None

 

During the maintenance window above, Codero engineers will be working with our electrical systems vendors to upgrade our ATS Gear.  During this two week period, there will be few instances where our PHX data center will be operating briefly on our back-up power systems only. 
 
There is no expected customer impact during this time.

If you have any questions regarding this maintenance, please contact us by opening a support ticket in ServerPortal.com.

The Codero Hosting Operations Team

 

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05.06.12 – Network Maintenance Window

START TIME: 05/06/2012 00:00 CDT (Sunday)
ESTIMATED END TIME: 05/06/2012 01:00 CDT (Sunday)

EQUIPMENT: Core Networking
TYPE OF WORK: Configuration Changes
EXPECTED IMPACT: None

During the maintenance window above, Codero network engineers will be making configuration changes to our core networking equipment. This will be done in a manner which should have no negative impact on customers.

There is no expected customer impact during this time.

If you have any questions regarding this maintenance, please contact us by opening a support ticket in ServerPortal.com.

The Codero Hosting Operations Team

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