Short Network outage in Phoenix Datacenter.

Codero’s network in a small section of Phoenix DC experienced an intermittent connectivity issue. Our Engineers are working to fully remedy the situation.

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Temporary network outage

At 6:18 PM Central Time, a small portion of our network in the Codero Phoenix DC experienced a short and transient instability. Our Engineering team immediately reacted, and routed traffic through our redundant network. A few Codero Customers out of our Phoenix Data Center may have experienced some momentary transient instability in their network traffic. We apologize for the inconvenience, but as of 6:25 PM there should have been no issues. Our Engineering team is continuing to monitor the situation. If you continue to have issues, please report it to our customer support team.

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Microsoft “Sandworm” Vulnerability

Hello,

 

Hours ago iSIGHT Partners along with Microsoft announced a Zero-Day vulnerability named “Sandworm” found in all current versions of Microsoft Operating systems. Microsoft has already created a patch and have released it as one of their  security updates as of October 14, 2014 . We have started the process of updating all servers under our Proactive and Managed Services Platform. For our Clients who do not have our Proactive or Managed services, it is highly recommend that the security update from Microsoft be ran as well as all other important security updates through the Windows Updater . Additional information may be found here http://www.isightpartners.com/2014/10/cve-2014-4114/ & https://technet.microsoft.com/en-us/library/security/MS14-060

 

 

If you require any assistance or have questions please reach out to our Friendly support staff here @ http://www.codero.com/support

 

We will update this blog post and our client base as details emerge about this exploit.

 

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Cloud Access

Around 6:30am CST, we noticed through our monitoring systems an intermittent issue that affected a small portion of our Cloud customers. We do apologize for this inconvenience and assure you that this transient issue has been quickly resolved.  If you’re still experiencing problems with your cloud instances or infrastructure please visit us at  http://www.codero.com/support

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Intermittent cloud issues

Some cloud instances are having intermittent connectivity problems. Our engineering team is currently working to resolve the issue. If you have any issues with your Cloud VM please notify support for further assistance.

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Managed/Unmanaged Backup Temporary Loss of Service

One of our eVault vaults has suffered a RAID malfunction by degrading a drive. Although it is the purpose of RAID to be able to lose a drive, we are attempting to rebuild the vault without data loss.

In the event that the RAID cannot be recovered, we are setting up a new vault for customers to use. Once this is configured and online we will verify that any customer currently using this vault is configured properly to continue using this solution. This will not require any action on your [customer] part.

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Emergency Maintenance

We are continuing to address issues that we have encountered during our final stages of the Emergency Maintenance on our Server Portal and On-line Ordering System. We sincerely apologize for the inconvenience.   If you require immediate assistance please contact us through our on-line Chat support by visiting www.codero.com and selecting the “Chat Now” option or by contacting us by phone 866-2-CODERO (866-226-3376)

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Transit Provider Routing Issue

We experienced a brief provider issue this morning which may have caused accessibility issues for some of our clients. The incident occurred from 3:15 am cst to 3:30 am cst and has since been resolved.

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Ping Monitoring False Alerts

We’re currently seeing an issue where alerts of slow ping times are being sent out by our monitoring service.  We have identified the cause and are working to resolve the issue, we will provide updates as information becomes available.

 

We do apologize for any frustration this may have caused.

Updates

  • PatL says:

    We are aware of the ongoing issue with false ping alerts going out. We are currently in the process of performing a hardware upgrade for the ping monitoring service.

    Once again we apologize for any frustration this may have caused.

Network Connectivity Issue

As a client of Codero Hosting we value your business and strive to provide continuous uptime for you server and your sites. At approximately 448 MST on 11/30/2013, during a  routine maintenance,  we experienced an unexpected network connectivity disruption.   Our Network Engineers quickly assessed the situation and resolved the issue.

 

On November 27, 2013, Codero Hosting experienced a location specific provider issue that is separate and unrelated from the events that
occurred this morning.

 

We apologize for this inconvenience from both of these events and are conducting a route cause analysis to address process/policies that will prevent this from happening again.

 

Sincerely,

 

Codero Hosting

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