Packet Loss

This evening at approximately 10:43 PM Central Time on 3/14/2011, our Phoenix facility experienced a brief DDoS attack taking down a small portion of our inbound traffic.

When the attack began, our network engineering team immediately implemented our DDoS recovery Standard Operating Procedures (SOP).  These procedures include:

a)  investigating the nature and type of the attack;
b)  communicating with our upstream providers in an effort to thwart the attack; and
c)  implementing network routing rules and other preventative measures within our infrastructure.

The attack lasted approximately 5 minutes and has been resolved.

Updates

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Brief DDoS attack

Last night at approximately 11:56 PM Pacific Time on 3/13/2011, our Phoenix facility experienced a brief DDoS attack taking down a small portion of our inbound traffic.

When the attack began, our network engineering team immediately implemented our DDoS recovery Standard Operating Procedures (SOP).  These procedures include:

a)  investigating the nature and type of the attack;
b)  communicating with our upstream providers in an effort to thwart the attack; and
c)  implementing network routing rules and other preventative measures within our infrastructure.

The attack lasted approximately twenty minutes and has been resolved.

Updates

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Telephone System Issues

Codero is currently experiencing some issues with our telephone system.  While we can hear you, callers are unable to hear us when speaking to our Kansas City based staff, including sales.  All support calls are being handled in Phoenix currently, where we are not having the same issue.

Our engineers are addressing the problem.  We will update as soon as we have resolution.

Please utilize chat and tickets for now.

Updates

Brief Network Outage

Our Phoenix facility experienced a brief network interruption to a portion of our network.  This outage is now resolved by our upstream and affected a limited portion of our network.  Once further details are available, they will be posted here on this notice.

We apologize in advance for any inconvenience this has caused you.

Updates

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877.999.2750

We are currently experiencing issues with our toll free number, 877.999.2750.  System administrators are working to resolve this issue.  We apologize for any inconvenience this may cause in trying to contact us.

In the mean time, please contact us via:
Live Chat – http://codero.com/chat/
Phone – 913.890.8250

Updates

ServerPortal.com Issue

We are currently experiencing issues with ServerPortal.com.  System administrators are working to resolve this issue.  We apologize for any inconvenience this may cause

Updates

  • Codero NOC says:

    This incident is also affecting our staff from utilizing our Operational Support Systems. As such, we are currently unable to pull up account details if you are contacting us for assistance.

    We expect quick resolution to this issue.

  • Codero NOC says:

    ServerPortal.com and our Operational Support Systems are back in operation.