Headquarters connectivity issue – NO CUSTOMER IMPACT

We are currently experiencing a network connectivity issue at our corporate headquarters. This may cause a delay in getting to support and sales chats and phone calls.

This is a non-customer impacting event.

We apologize for any delays in handling your phone calls and chats. We encourage you to utilize our ticket system in ServerPortal.com to submit any support issues.

Updates

07.12.21-1 PHX Accessibility Issue

An issue is impacting accessibility of some customers in PHX. Network and system engineers are working to fully diagnose and resolve the issue. We will post updates here shortly.

Updates

PHX Power Outage – No Customer Impact

At approximately 7:55 PM CST there was a power outage in the City Phoenix due to a weather system that disrupted utility power to our Phoenix Data center. our back up generators kicked in as designed and planned with no impact to customers. We ran on generator power till 9:28PM CST, when utility power came back on. Everything is running normally now, however, our operations and engineering teams are on high alert and monitoring the situation closely till the weather system passes

Updates

  • There are currently no updates. Please subscribe for updates or check back soon.

04.13.2012-1 Investigating reports of service interruption

We are currently investigating reports of service interruption in the PHX datacenter. This does not appear to be related to yesterday’s issue. We will post more information as soon as it is available.

Updates

04.12.2012-1 Investigating network issues (Resolved)

We are currently investigating a network interruption for some customers in our PHX datacetenter over the last 15-30 minutes. We have switched off one of our redundant upstream providers that was having issues and are currently following up to ensure everything is stable.

Updates

03.09.2012-1 Temporary network degradation

This afternoon some servers in our Phoenix datacenter saw a connectivity degradation related to a DDoS attack that affected traffic coming from one of our upstream providers at 1:10 – 1:15 PM CST. Codero network engineers temporarily shut down the upstream provider to work around the problem.

Between 1:55 and 2:00pm CST Codero engineers restarted our DDoS mitigation system and re-enabled the upstream provider which resolved all issues, but may have caused an additional short interruption of service during this window. Total impact time for affected customers was approximately ten minutes.

Updates

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03.08.2012-2 : DG-1 Intermittent Issues

We are experiencing intermittent issues with DG-1 in PHX.  Network engineers are addressing the issue.  Update soon.

Updates

03.08.12 – DG1 Network Impact

At 12:19 pm Central, a network equipment issue caused latency to customers in PHX DG-1 distribution group.  Issue was immediately addressed by networking team with complete resolution by 12:24 pm.

Updates

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PHX Network Issue under investigation

We are currently investigating a network issue with one of our upstream providers which is affecting the ability of some clients in PHX from accessing their servers.  We have shut the provider down and are monitoring the situation.  Updates to follow.

Updates

Network Issue Under Investigation

An outbound network attack is affecting some clients on our network.  Currently, engineers have blocked the affected site and are shutting down attacking servers — which seem to have a commonality of running Parallels Plesk on a Windows server.  If your server is unreachable now, and does not have Plesk and Windows, please contact support.  Our Above.net traffic routing has been ceased to improve the issue for other customers.

 

Updates