Short Network outage in Phoenix Datacenter.

Codero’s network in a small section of Phoenix DC experienced an intermittent connectivity issue. Our Engineers are working to fully remedy the situation.

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Temporary network outage

At 6:18 PM Central Time, a small portion of our network in the Codero Phoenix DC experienced a short and transient instability. Our Engineering team immediately reacted, and routed traffic through our redundant network. A few Codero Customers out of our Phoenix Data Center may have experienced some momentary transient instability in their network traffic. We apologize for the inconvenience, but as of 6:25 PM there should have been no issues. Our Engineering team is continuing to monitor the situation. If you continue to have issues, please report it to our customer support team.

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Temporary Outage with upstream provider.

Between 6:32PM and 6:41PM Central Time, Codero experienced a short and transient instability in some of our bandwidth transit providers.  Our Engineering team immediately reacted, and routed the traffic away from the affected providers, to our other redundant links.  Some Codero Customers out of our Phoenix Data Center may have experienced some momentary transient instability in their network traffic.  We apologize for the inconvenience, but as of 6:41PM there should have been no issues.

 

If you are still experiencing issues, please let us know via phone or chat and we will be happy to help you.

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Microsoft “Sandworm” Vulnerability

Hello,

 

Hours ago iSIGHT Partners along with Microsoft announced a Zero-Day vulnerability named “Sandworm” found in all current versions of Microsoft Operating systems. Microsoft has already created a patch and have released it as one of their  security updates as of October 14, 2014 . We have started the process of updating all servers under our Proactive and Managed Services Platform. For our Clients who do not have our Proactive or Managed services, it is highly recommend that the security update from Microsoft be ran as well as all other important security updates through the Windows Updater . Additional information may be found here http://www.isightpartners.com/2014/10/cve-2014-4114/ & https://technet.microsoft.com/en-us/library/security/MS14-060

 

 

If you require any assistance or have questions please reach out to our Friendly support staff here @ http://www.codero.com/support

 

We will update this blog post and our client base as details emerge about this exploit.

 

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Cloud Access

Around 6:30am CST, we noticed through our monitoring systems an intermittent issue that affected a small portion of our Cloud customers. We do apologize for this inconvenience and assure you that this transient issue has been quickly resolved.  If you’re still experiencing problems with your cloud instances or infrastructure please visit us at  http://www.codero.com/support

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Network Connectivity Issue

At around 12:30pm CDT, we had a issue in our datacenter that may have effect a small portion of clients.  As of 1:10pm CDT this is now resolved.

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Intermittent cloud issues

Some cloud instances are having intermittent connectivity problems. Our engineering team is currently working to resolve the issue. If you have any issues with your Cloud VM please notify support for further assistance.

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Managed/Unmanaged Backup Temporary Loss of Service

One of our eVault vaults has suffered a RAID malfunction by degrading a drive. Although it is the purpose of RAID to be able to lose a drive, we are attempting to rebuild the vault without data loss.

In the event that the RAID cannot be recovered, we are setting up a new vault for customers to use. Once this is configured and online we will verify that any customer currently using this vault is configured properly to continue using this solution. This will not require any action on your [customer] part.

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Emergency Maintenance

We are continuing to address issues that we have encountered during our final stages of the Emergency Maintenance on our Server Portal and On-line Ordering System. We sincerely apologize for the inconvenience.   If you require immediate assistance please contact us through our on-line Chat support by visiting www.codero.com and selecting the “Chat Now” option or by contacting us by phone 866-2-CODERO (866-226-3376)

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Cloud Node Issue In PHX

We are  experiencing intermittent accessibility issues to one of our Codero Cloud nodes in our Phoenix DC.  Our engineering team is working on resolving the issue as quickly as possible.  Please stay tuned for updates.  We apologize for the inconvenience.

Updates

  • PatL says:

    We are still working the issue with the utmost urgency, and will continue updating the status post.

  • PatL says:

    This issue is closed, and the problem is resolved. Should you have any issues or questions please reach out by chat, ticket, or phone. Apology for the issue, and inconvenience.