Proactive Managed Hosting From Codero

Service is paramount. Our Mission is to provide exceptional service to our clients from Day 1! Our Essential Managed and Proactive Managed support levels guarantee your business will have the help you need, when you need it.

What is Proactive Managed Hosting?

Proactive Managed Hosting serves those customers that need freedom from infrastructure management. Codero’s ‘Proactive’ team is just that, PROACTIVE. We monitor your infrastructure, back up your data and fix it BEFORE you have an issue. Proactive Managed Hosting is designed for rapidly growing businesses with complex data and web hosting needs.
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What's Essential Managed Hosting?

Essential Managed Hosting is our baseline for providing exceptional service. We keep our network, hardware and your OS up and running.  This means your business doesn’t skip a beat and if you do encounter an issue, our U.S. based support team is available 24/7/365 to help you diagnose your issues. Order Now  

Detailed Features: Essential Vs. Proactive Managed Hosting

  Hosting Service Levels
Uptime SLA Essential
Industry leading SLA - including 100% network uptime, power and HVAC    
30 minute hardware replacement    

Customer Care Services Essential
Unlimited access to 24x7x365 expert technical support    
Cost analysis to ensure proper fit and performance    
Strategy for long-term scaling and growth needs    
Implementation planning and assistance    
Priority issue escalation to key hardware and software vendors    
Dedicated Support contact available by phone and chat    

Server & Device Administration Essential
Hardware diagnostics and replacement    
Cron job schedule / Task administration    
Custom disk partitioning    
Expert System Administrators on-hand 24/7 to provide technical guidance    
Unlimited access to a System Administrator - Expert troubleshooting whenever you want, as much as you want    
Sub-System Support - Basic installation / Review configuration / File layout    
Managed OS updates and patching (Windows and Linux) Available Upon Request  
Network usage statistics Available Upon Request  
Sub-System Support - Code review assistance    
Assistance with installing 3rd party applications    
SSL certification installation - Full Support    

Security Essential
Free reinstalls if server is compromised    
On-demand network traffic analysis (in / out of DC) Available Upon Request  
OS patching and roll back (Windows and Linux)    
Managed hardware firewalls    
Process and log analysis    
Security review on-demand    

Storage & Backup Management Essential
Plesk Control Panel and FTP backups    
Network device configurations - One week rentention    
Automated nightly snapshots - Smart Servers - Up to 4 month retention    
Managed Local storage (hardware RAID), Network Attached Storage (NAS), Storage Area Network (SAN)    

Monitoring & Issue Response Essential
Standard availability monitoring ports and services to ensure uptime    
Disk capacity monitoring and alerting    
Notification preference and customer - driven specifications    
Advanced monitoring to proactively identify and alert you of server performance issues    
Custom-created instructions and rules on managing your environment    

Reporting & Performance Management Essential
Online ticketing and ticket archiving    
Bandwidth utilization    
DNS Manager    
Monthly support ticket trending    
Scope Of Support  
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