Proactive Managed Hosting From Codero

Service is paramount. Our Mission is to provide exceptional service to our clients from Day 1! Our Essential Managed and Proactive Managed support levels guarantee your business will have the help you need, when you need it.

What is Proactive Managed Hosting?

Proactive Managed Hosting serves those customers that need freedom from infrastructure management. Codero’s ‘Proactive’ team is just that, PROACTIVE. We monitor your infrastructure, back up your data and fix it BEFORE you have an issue. Proactive Managed Hosting is designed for rapidly growing businesses with complex data and web hosting needs.
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What's Essential Managed Hosting?

Essential Managed Hosting is our baseline for providing exceptional service. We keep our network, hardware and your OS up and running.  This means your business doesn’t skip a beat and if you do encounter an issue, our U.S. based support team is available 24/7/365 to help you diagnose your issues. Order Now

Detailed Features: Essential Vs. Proactive Managed Hosting

Hosting Service Levels
Uptime SLAEssential
Industry leading SLA - including 100% network uptime, power and HVAC
30 minute hardware replacement

Customer Care ServicesEssential
Unlimited access to 24x7x365 expert technical support
Cost analysis to ensure proper fit and performance
Strategy for long-term scaling and growth needs
Implementation planning and assistance
Priority issue escalation to key hardware and software vendors
Dedicated Support contact available by phone and chat

Server & Device AdministrationEssential
Hardware diagnostics and replacement
Cron job schedule / Task administration
Custom disk partitioning
Expert System Administrators on-hand 24/7 to provide technical guidance
Unlimited access to a System Administrator - Expert troubleshooting whenever you want, as much as you want
Sub-System Support - Basic installation / Review configuration / File layout
Managed OS updates and patching (Windows and Linux)Available Upon Request
Network usage statisticsAvailable Upon Request
Sub-System Support - Code review assistance
Assistance with installing 3rd party applications
SSL certification installation - Full Support

Free reinstalls if server is compromised
On-demand network traffic analysis (in / out of DC)Available Upon Request
OS patching and roll back (Windows and Linux)
Managed hardware firewalls
Process and log analysis
Security review on-demand

Storage & Backup ManagementEssential
Plesk Control Panel and FTP backups
Network device configurations - One week rentention
Automated nightly snapshots - Smart Servers - Up to 4 month retention
Managed Local storage (hardware RAID), Network Attached Storage (NAS), Storage Area Network (SAN)

Monitoring & Issue ResponseEssential
Standard availability monitoring ports and services to ensure uptime
Disk capacity monitoring and alerting
Notification preference and customer - driven specifications
Advanced monitoring to proactively identify and alert you of server performance issues
Custom-created instructions and rules on managing your environment

Reporting & Performance ManagementEssential
Online ticketing and ticket archiving
Bandwidth utilization
DNS Manager
Monthly support ticket trending
Scope Of Support
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