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1. If I prepaid for more than a month of service, am I eligible for a prorated refu... [Article]
   If you forget to cancel your service before the renewal date, and you are on a billing term beyond monthly, please open a ticket via server portal within 7 days of the last renewal date so that we can...
2. How do I cancel a service? [Article]
   Important notes: Codero requires cancellation prior to 12:00:01AM on the date of renewal, in accordance with our Terms of Service, and cancellations become effec
3. Requesting Codero Support [Article]
4. How do I cancel my VM? [Article]
   To cancel your VM, simply log into ServerPortal.com and select Services > Cloud and launch the Cloud Portal. Under the Instances tab, choose the VM you wish to cancel and Stop it. To can
5. Can a convert a monthly cloud plan to hourly, or an hourly cloud plan to monthly... [Article]
   No, when you create a VM on the Codero Cloud, you choose either monthly or hourly billing. You can not switch that VM from one payment type to another. If you wish to change
6. Am I charged for a VM when it is stopped? [Article]
   Yes, you are charged (either on a monthly or hourly basis, depending on your selected plan) for a VM from the time you create the VM until you Destroy the VM. Only destroying the VM will cease bi
7. Where do I send my check payment to? [Article]
   Customers paying by check should mail their payment to: CODERO Attn: Billing Department 8735 Rosehill Road, Suite 400 Lenexa, KS 66215 Please be sure th
8. I have a dedicated server with Plesk 8.x. how can I change the hostname of my se... [Article]
   You can change the hostname of your Dedicated Se
9. An Introduction to Dedicated Servers [Article]
10. How much does Codero charge for going over my bandwidth allowance? [Article]
    Effective December 3, 2009, Codero charges 25 cents per GB over your plan allowance. These fees must be paid within five (5) days of invoice to avoid interruption of service. Customers who
11. Where do I send my wire transfer payment to? [Article]
    If you wish to pay for service via wire transfer, please ask a Codero billing representative or sales representative for wire transfer instructions. Please note that Codero will assess wire trans
12. Can I change my billing term? [Article]
    If you decide you would like to change your billing term, you need to submit your request to our billing department at least five (5) days in advance of your renewal date, and the change in term will ...
13. I have just signed up for a dedicated server. What should I do now? [Article]
    Thank you for choosing Codero.com’s Dedic
14. What is Server Portal? [Article]
    Server Portal, found at https://www.serverportal.com/, is where customers of Codero can manage their account and services. Every customer has a unique
15. I am migrating from one server to another. Can I receive a refund or credit for... [Article]
    Codero does not offer refunds or credits from one service to another. Please remember to request the cancellation of your old server once you have migrated so that your account does not renew, as
16. What payment types are accepted? [Article]
    Codero offers the following payment methods for one-time and recurring fees: Visa MasterCard Discover American Express Business Checks (
17. How do I cancel my Codero Cloud Secondary Storage? [Article]
    To cancel secondary storage with Codero, you must log into Cloud Portal (accessed via ServerPortal.com > Services > Cloud), and click on the Storage tab. Delete each item listed. You
18. When am I billed for Secondary Storage? [Article]
    Codero bills all customers for Secondary Storage on the first day of each calendar month. You will be assessed a charge on the first day based on the peak amount of webspace utilized in the previ
19. What is the $1 charge I received for my Codero Cloud (beta) account? [Article]
    All new customers to Codero will be charged $1 to the credit card or ACH payment method prior to allowing a VM to be created. Upon successful charge, a $1 account credit will be placed on the acc
20. What payment methods are accepted for Codero Cloud hosting? [Article]
    Codero only accepts payments via credit card (Visa, Mastercard, Discover and American Express) and ACH for Codero Cloud. We do not accept Paypal, wire transfers, or checks for Codero Cloud paymen