I have a dedicated server with Plesk 8.x. how can I change the hostname of my se... [Article]
You can change the hostname of your Dedicated Se
- How do I cancel a service? [Article]
If you wish to cancel any services with Codero, you may submit tickets via serverportal.com to ensure that you are authenticated and your ticket will be brought to the attention of your account mana...
- An Introduction to Dedicated Servers [Article]
- How much does Codero charge for going over my bandwidth allowance? [Article]
Effective December 3, 2009, Codero charges 25 cents per GB over your plan allowance. These fees must be paid within five (5) days of invoice to avoid interruption of service. Customers who
- Where do I send my check payment to? [Article]
Customers paying by check should mail their payment to: CODERO Attn: Billing Department 7500 West 110th St., Suite 400 Overland Park, KS 66210 Please be sure t
- Where do I send my wire transfer payment to? [Article]
If you wish to pay for service via wire transfer, please ask a Codero billing representative or sales representative for wire transfer instructions. Please note that Codero will assess wire trans
- Can I change my billing term? [Article]
If you decide you would like to change your billing term, you need to submit your request to our billing department at least five (5) days in advance of your renewal date, and the change in term will ...
- I have just signed up for a dedicated server. What should I do now? [Article]
Thank
you for choosing Codero.com’s Dedic
- Is my physical server being migrated or moved? [Article]
.... You will not experience any interruption of service related to migrating your account to our new billing platform.
- I have additional services from Aplus.net besides my dedicated server. Are thes... [Article]
Your additional services such as shared hosting accounts, domain registrations, SSL certificates, etc. are not moving to the Codero brand. These services will remain under the Aplus.net brand, an
- Will my bill change? [Article]
...the coming months, your dedicated server and managed server products will be transferred into a new billing platform, designed to simplify your account management. After your account has
- Do I need to change anything related to my payments? [Article]
If you pay by credit card, you will not need to change anything. If you currently mail a check for payment, we ask that you start making the checks payable to "CODERO" instead of Aplus.net, after
- What is Server Portal? [Article]
Server Portal, found at https://www.serverportal.com/, is where customers of Codero can manage their account and services. Every customer has a unique
- If I prepaid for more than a month of service, am I eligible for a prorated refu... [Article]
...tes for prepaying for services, and as we reserve hardware and services for a customer based on the billing term, we are unable to offe
- How does Codero handle chargebacks? [Article]
Any payment which is charged back will result in immediate suspension of all services to the customer, and the customer will be assessed a $35 charge back service fee. Further, customers who char
- I am migrating from one server to another. Can I receive a refund or credit for... [Article]
Codero does not offer refunds or credits from one service to another. Should you open an additional server and migrate from an existing server, we will, however, waive the 30 day cancellation not
- Does Codero charge a fee for returned checks? [Article]
Yes, Codero charges a $25 service fee for all checks which are returned. All service fees must be paid, along with any past due charges, before services can be restored.
- What payment types are accepted? [Article]
Codero offers the following payment methods for one-time and recurring fees:
Visa
MasterCard
Discover
American Express
Business Checks (
