codero.com knowledge base - Billing http://www.codero.com/knowledge-base en-us http://www.codero.com/knowledge-base ActiveKB NX relledge@codero.com Mon, 06 Sep 2010 11:01:54 CDT 20 How do I cancel a service? http://www.codero.com/knowledge-base/questions/5/ If you wish to cancel any services with Codero, you may submit tickets via serverportal.com to ensure that you are authenticated and your ticket will be brought to the attention of your account ... Ryan Elledge Thu, 01 Apr 2010 11:01:53 GMT How much does Codero charge for going over my bandwidth allowance? http://www.codero.com/knowledge-base/questions/193/ Effective December 3, 2009, Codero charges 25 cents per GB over your plan allowance. These fees must be paid within five (5) days of invoice to avoid interruption of service. Customers who antic ... Ryan Elledge Mon, 21 Dec 2009 13:48:39 GMT How does Codero handle chargebacks? http://www.codero.com/knowledge-base/questions/7/ Any payment which is charged back will result in immediate suspension of all services to the customer, and the customer will be assessed a $35 charge back service fee. Further, customers who char ... Ryan Elledge Mon, 12 Oct 2009 14:15:42 GMT Where do I send my check payment to? http://www.codero.com/knowledge-base/questions/3/ Customers paying by check should mail their payment to:CODEROAttn: Billing Department7500 West 110th St., Suite 400Overland Park, KS 66210Please be sure that your check is in US dollars and draw ... Ryan Elledge Mon, 12 Oct 2009 14:13:14 GMT Where do I send my wire transfer payment to? http://www.codero.com/knowledge-base/questions/179/ If you wish to pay for service via wire transfer, please ask a Codero billing representative or sales representative for wire transfer instructions. Please note that Codero will assess wire trans ... Ryan Elledge Thu, 13 Aug 2009 17:24:29 GMT I am migrating from one server to another. Can I receive a refund or credit for my old server to be applied to my new server? http://www.codero.com/knowledge-base/questions/178/ Codero does not offer refunds or credits from one service to another. Should you open an additional server and migrate from an existing server, we will, however, waive the 30 day cancellation not ... Ryan Elledge Thu, 13 Aug 2009 17:21:42 GMT Can I change my billing term? http://www.codero.com/knowledge-base/questions/176/ If you decide you would like to change your billing term, you need to submit your request to our billing department at least five (5) days in advance of your renewal date, and the change in term w ... Ryan Elledge Thu, 13 Aug 2009 17:11:32 GMT If I prepaid for more than a month of service, am I eligible for a prorated refund upon cancellation? http://www.codero.com/knowledge-base/questions/6/ As customers traditionally receive discounts off of our monthly rates for prepaying for services, and as we reserve hardware and services for a customer based on the billing term, we are unable to ... Ryan Elledge Thu, 28 May 2009 22:53:42 GMT Does Codero charge a fee for returned checks? http://www.codero.com/knowledge-base/questions/4/ Yes, Codero charges a $25 service fee for all checks which are returned. All service fees must be paid, along with any past due charges, before services can be restored. Ryan Elledge Thu, 28 May 2009 22:45:23 GMT What payment types are accepted? http://www.codero.com/knowledge-base/questions/2/ Codero offers the following payment methods for one-time and recurring fees: Visa MasterCard Discover American Express Business Checks (from United States banking institutions only) eChe ... Ryan Elledge Thu, 28 May 2009 22:39:19 GMT