How do I cancel a service?

If you wish to cancel any services with Codero, you may submit tickets via serverportal.com to ensure that you are authenticated and your ticket will be brought to the attention of your account manager.  Please allow 2 business days for response back from your account manager.  Please define in your ticket what specific services you wish to cancel.  If you have any IP addresses or services you wish to keep, but are associated with the server you are cancelling, please specify that you wish to keep these services.

Codero requires a 7 day notice from a customer to cancel a service, in accordance with our Terms of Service, and cancellations become effective after a billing term ends.  Codero does not charge for partial terms, and does not offer refunds or credits.  As such, if you are renewing in less than 7 days for a longer term but know you will be cancelling, you should change your billing term to monthly so that when you submit your cancellation request, you will only be responsible for paying through the end of the next month's billing term.

Related Articles

No related articles were found.

Attachments

No attachments were found.

Visitor Comments

No visitor comments posted. Post a comment