How do I cancel a service?

Important notes:

• Codero requires cancellation prior to 12:00:01AM on the date of renewal, in accordance with our Terms of Service, and cancellations become effective after a billing term ends.  Codero does not charge for partial terms, and does not offer refunds or credits.  As such, if you are renewing in less than 7 days for a longer term but know you will be cancelling, you should change your billing term to monthly so that when you submit your cancellation request, you will only be responsible for paying through the end of the next month's billing term.
• If you forget to cancel your service before the renewal date, and you are on a billing term beyond monthly, please open a ticket via server portal within 7 days of the last renewal date so that we can convert your account to monthly for you. 

Getting Started:
 

 In order to formally request cancellation of any Codero services, you will need to take the following steps:

1. Login to your Codero Server Portal at www.serverportal.com
2. Click "Services" from the drop down menu at the top.
3. Select "services"
4. Click the "Options" button adjacent to the plan(s) you wish closed
5. Click "If you would like to cancel your services, please click here." located below the plan list, at the bottom of the page.
6. Please complete the required steps and make sure to provide a reason for cancelling. 

All cancellations are subject to the "Terms and Terminations" listed in the TOS - http://www.codero.com/legal/TOS.pdf

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