Thank you for choosing Codero.com’s Dedicated Server services. This document explains the process of having your new dedicated server up and running.

ORDER APPROVAL AND PAYMENT:

For your own security, we require that each dedicated server order is approved by our Billing Department. Once you sign up for a dedicated server plan, you should expect a phone call by our Billing Representatives in order to verify the order. For Dedicated Server order approvals, you can call 1-858-410-6958.

All dedicated server orders require that you sign the CCA (Credit Card Authorization form) and the TOS (Terms of Service form).

Important: If your server’s billing cycle is 1 month, the CCA and TOS forms are not required in the verification process.

You will receive the CCA and TOS forms via email or you can login to the Codero.com Control Panel at http://serverportal.com to print out the forms. Please complete the CCA and TOS forms, sign them, and fax the forms back to 1-913-890-7705. A Billing Representative will then apply the initial payment required for your dedicated server.

Note: You will have to complete and fax a CCA form, only if you have chosen to pay by Credit Card. This form is not required for Check Payments (We accept checks written on US Banks only) or Wire Transfers. Please make sure to include your Registration Number on the form to avoid any delay on the setup of your server.

SERVER SETUP:

As soon as the above mentioned forms are received and the server is paid for, the billing department will send a written request to Codero.com’s DataCenter engineers to setup your new server. Your server will be setup with the selected Operating System and the selected Control Panel option. You will receive an email confirmation once your server is ready. The confirmation message will contain all your login information:

•  Dedicated Server IP address.
• Root/Administrator password.
• Control Panel login information.

CUSTOM INSTALLATIONS:

You can request a custom software installation on your server with the initial server setup performed by our engineers. There is an additional fee for all custom software installations. Please contact our Dedicated Server Customer Care to receive exact quote on the custom installation you need. You can reach Dedicated Server Department  by email at dedicatedsupport@codero.com or by phone at 1-877-577-0677 (toll free) or 1-858-320-6600 (for international callers).

SMART RESTORE:

Once the initial installation of your dedicated server is ready, Codero.com will create a backup image. You can restore your initial installation settings at any time by signing up for a Smart Restore service. Please contact our Customer Care Representatives by phone at 1-888-301-2516 (toll free), at 1-858-410-6900 (for international callers) or by email at dedicatedsupport@codero.com. Please include your Registration Number and Dedicated Server IP Address.

Important: With this service, you will have your server restored at its initial state and you will lose any data that you might have uploaded to the server after the initial setup.