Requesting Codero Support
Support is available from Codero on two levels, paid and unpaid. But the best place to begin to find free answers to your questions about Codero services is our Knowledge Base.
Whether you need to set up DNS in Server Portal, or want to add a new hard drive in Linux, the Knowledge Base has easy-to-understand information. Our Knowledge Base provides answers relating to billing such as submitting payments. You can also find advice about choosing the right upgrades for your servers, losing Internet connectivity, and assistance with administering or securing a server.
FREE SUPPORT SOURCES
Live U.S.-based support is available from Codero 24/7/365. A variety of convenient sources of support are available at no charge to you including:
- Live Chat. Get answers in real time from our knowledgeable support staff.
- Server Portal Support Ticket. To open a ticket, simply log into Server Portal, select Ticket Management from the Support menu, then click “Create Ticket” button. The average response time from Codero is usually less than two hours, and typically within 30 minutes. Resolution is dependent on the details you provide within the ticket so please be as thorough as possible in your description.
- Phone. Live Chat or submitting a Codero Ticket are the optimal ways to reach Codero, but telephone assistance is always available toll-free at 866-2-CODERO, or internationally at 913-890-8250.
In addition to complimentary support, for more advanced technical issues, Codero offers paid support. This service is ideal for those…
Who have had their server compromised, or have a complex technical issue;
Who wish to have their data migrated to a better server or to a more-advanced architecture such as a cluster or HA system;
Who would like Codero to perform an extensive analysis on the stability/usability of a server.
This article has been provided by Codero Hosting, the leading provider of reliable dedicated, managed and cloud hosting services. Need more information on this topic or to learn more about Codero’s hosting services please visit www.codero.com, chat with us online or give us a call at 866-2-CODERO.