I lost my Cloud password. How can I recover it?

Customer Care is able to provide assistance in recovery of an existing password, however, it is better to reset the password directly.

In order to reset a root password, you must log into your control panel at serverportal.com, and click on the “cloud” option under the services. If you have not done so, please make sure to agree to the Cloud TOS before proceeding.



  1.  Stop the cloud server by pressing the STOP button.

    Cloud Reset Pass - Stopping the instance

    Then you will see this.  Click the Yes button.

    Cloud reset password - confirmation of stopping instance

    Your server will begin stopping.

    Cloud reset password - instance stopping

    If you press the RESET PASSWORD button before you stop the server you will see the following.

    Cloud reset password - Alert about instance needing to be stopped first

  2. Once the server has stopped, Press the RESET PASSWORD button.

    Cloud reset password - instance stopped

    You will see this confirmation message.  Press Yes.

    Cloud Reset password - confirmation of resetting the password

    When the password has been reset, you will see the new password at the top of the screen.

    Cloud reset password - new password displayed at top of page

  3. You last step is to Start the server.  Press the START button.

    Cloud reset password - starting server back up

    The screen will show you that the server is starting.

    Cloud reset password - instance starting up

    Your password reset is complete when the server is running.

    Cloud reset password - instance running after password reset


Your password will be reset and you will see a pop-up at the top of the page with the password. Please be sure to record the password and restart the instance to log in.


IMPORTANT: Please be sure to store the password and chance it as soon as you log into the server.  

This article has been provided by Codero Hosting, the leading provider of reliable dedicated, managed and cloud hosting services. Need more information on this topic or to learn more about Codero’s hosting services please visit www.codero.comchat with us online or give us a call at 866-2-CODERO. 

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Last update:
2016-05-27 11:10
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