Getting Started With Your New Codero Server
Congratulations, your new dedicated server with Codero has been completed and ready for your use. This document contains all of the information you will need to help you with the initial setup of your new server, as well as some tips and information to help make your Codero experience the best possible. Please retain this document so that you can refer to it in the future and, as always, if you have any questions or would like any assistance, simply call, chat, or open a ticket and a friendly Codero representative will take care of you.
Important Information and Best Practices
The first time you open your control panel at https://serverportal.com you will be asked to configure an account
passphrase. This passphrase is our primary method of authentication and customer support cannot make any changes or disclose any information on the account unless you are able to provide it. Please make sure to set your passphrase to something that only would know so that nobody else could gain access to your account, and please make sure it is something you will easily remember.
Dedicated Server Root/Admin Password
The root/admin password we have given you is your initial password. We strongly suggest that you change the password as soon as you log into the server. It is also best to change the root password at least several times a year.
Codero recommends the following password guidelines:
- Use at least 8 characters.
- Use a combination of upper-case letters, lower-case letters, and numbers.
- Do not use words or names, especially your name or the name of your business.
- Do not use a password that shares the same characters as the previous password. For example, changing
Ccodero1” to “codero2” is not a safe practice.
Keeping Your Server Password up-to-date in ServerPortal
Always remember that changing your password on your server does not update our records. If you change your server password, please be sure to change the password for the server under the Services tab in https://serverportal.com as well. If we do not have the password on file and you need assistance from the support team, this will result in a delay in resolution. Updating the password in ServerPortal is also much safer than submitting the password via ticket or chat.
Your server comes with 4 IP addresses, but only 1 IP address is allocated during provisioning. If you need more IP addresses, please follow the URL below for guidance on how to request them:
You can find useful information on how to add your new IP addresses to your server in the following KB articles:
How do I manage IP addresses through Plesk?
How can I add an IP to my Linux/CentOS server?
How can I add an IP address to my Windows server?
Rebooting Your Server
In order to make the reboot process easy and convenient, Codero has implemented an automated reboot system that allows you to easily reboot your server through the services tab of ServerPortal. This tool is capable of rebooting servers even if you are unable to access them, and will notify the datacenter if there is any issue with the server that requires manual intervention. A successful reboot takes only a few minutes, but can take as long as 20-30 minutes if manual intervention is required. If your server is rebooted too often, a Codero technician will proactively check your server for any issues that may be causing the server to lock up and will notify you via a ticket. Because the reboot tool flags all reboots as possible issues with the server, please make sure to only use it in cases where you cannot access your server via SSH, RDP, and your control panel software, if applicable. If you need to issue a planned reboot, it is always better to do so from within the server OS, since this is much faster.
Frequently Asked Questions
For your convenience, we have included a list of the most- frequently asked questions, as well as links to our knowledge base that can help you configure your server:
What is dedicated hosting?
How can I request Codero Support?
Can I change my Billing Term?
I purchased KVMoIP. How do I start using it?
I purchased the Evault backup service. How do I start using it?
How can I setup DNS for my domains in ServerPortal?
How can I join the Codero Rewards program?
Do you have additional questions not mentioned above? You are welcome to look over our knowledgebase located at: http://codero.com/knowledge-base
Still can’t find the answer you are looking for? Call us at 1-866-2CODERO and we will be more than happy to help you!