Category » Billing

There were 10 articles found in this category:

1. If I prepaid for more than a month of service, am I eligible for a prorated refund upon cancellation?
   If you forget to cancel your service before the renewal date, and you are on a billing term beyond monthly, please open a ticket via server portal within 7 days of the last renewal date so that we can convert your account to monthly for you. Please note that, after the 7 day grace period expires ...
2. I am migrating from one server to another. Can I receive a refund or credit for my old server to be applied to my new server?
   Codero does not offer refunds or credits from one service to another. Please remember to request the cancellation of your old server once you have migrated so that your account does not renew, as we are unable to provide refunds or credits after a service renews. Please note that with prior app ...
3. How do I cancel a service?
   Important notes: Codero requires cancellation prior to 12:00:01AM on the date of renewal, in accordance with our Terms of Service, and cancellations become effective after a billing term ends. Codero does not charge for partial terms, and does not offer refunds or credits. As such, if you are ...
4. What payment types are accepted?
   Codero offers the following payment methods for one-time and recurring fees: Visa MasterCard Discover American Express Business Checks (from United States banking institutions only) eChecks/ACH (from United States banking institutions only) PayPal Wire Transfer Cashier Checks Money Orders
5. Where do I send my check payment to?
   Customers paying by check should mail their payment to: CODERO Attn: Billing Department 8735 Rosehill Road, Suite 400 Lenexa, KS 66215 Please be sure that your check is in US dollars and drawn upon a US banking institution. Please allow 7-10 days for checks to be delivered and processed to en ...
6. How much does Codero charge for going over my bandwidth allowance?
   Effective December 3, 2009, Codero charges 25 cents per GB over your plan allowance. These fees must be paid within five (5) days of invoice to avoid interruption of service. Customers who anticipate overages should upgrade their bandwidth allowance. Bandwidth must be upgraded prior to the cl ...
7. How does Codero handle chargebacks?
   Any payment which is charged back will result in immediate suspension of all services to the customer, and the customer will be assessed a $35 charge back service fee. Further, customers who charge back but desire to resume services must pay for all past due fees and service fees prior to reins ...
8. Where do I send my wire transfer payment to?
   If you wish to pay for service via wire transfer, please ask a Codero billing representative or sales representative for wire transfer instructions. Please note that Codero will assess wire transfer fees in accordance with our Terms of Service.
9. Can I change my billing term?
   If you decide you would like to change your billing term, you need to submit your request to our billing department at least five (5) days in advance of your renewal date, and the change in term will become effective upon your renewal date. Codero does not allow mid-term changes to the billing ...
10. Does Codero charge a fee for returned checks?
    Yes, Codero charges a $25 service fee for all checks which are returned. All service fees must be paid, along with any past due charges, before services can be restored.