At the heart of any company, earning the business of a customer is a very important target to go after. However, when we get a positive note back from a customer, it is equally important to us. At Codero, a positive review, or a referral is viewed as the highest compliment we can get. It is our privilege to gain and serve customers. Our focus, however, isn’t in seeking new business alone; we’re interested in gaining a customer’s loyalty and fostering an enduring business relationship that leads into years of service to that customer.
Customers that Trust Codero
The Codero Difference
When a customer joins Codero, and we begin to deliver services, that’s just the beginning of a mutually prosperous and enduring relationship. That’s because we’re in the business of handling the mission critical IT infrastructure for customer after customer. It requires promises to be delivered on, a great value given to our customers and a lot of trust that is earned throughout that relationship year after year.
We strongly feel that if we are loyal to our customers, then in turn they will be loyal to us, and that is far more important than just gaining new business. We have one of the highest customer NPS scores of the hosting industry, and as a result one of the highest retention rates, and the reasons why are long and plentiful. For starters, every single day, 24x7x365 – we strive to earn customer loyalty in every interaction and measure ourselves on it. Our customers stay with us for 3.5 years on average, and many have been with us for over a decade. Each month, Codero receives satisfaction surveys from our customers telling us how happy they are to be hosting their systems with our solutions. The ratings we get from these surveys rank as some of the highest in the industry. This is a testament to how we like to treat every single one of our customers. We watch all feedback and use it to constantly improve on everything we do.
There are plenty of other great reasons why our customers stay with us for the long haul:
- 100% Uptime Guarantee SLA and legendary reliability – 99.999% Uptime over 4 years
- 24×7 Customer Support that cares, and solves real issues in a timely manner
- Best value in the industry due to the extreme efficiency and automation of our infrastructure
Staying Ahead of the Game for Our Customers
Value, service and amazing technology are just the beginning. Codero also just recently launched our new Proactive Managed Hosting service, which leverages our automation to provide customers with an even more robust scope of support. This is just another step in a constant wave of innovations that are meant to serve our customers with the best technology service in the industry.
Let Us Know How We’re Doing
Again, loyalty is something we earn in everything that we do. If you feel like we have delivered exceptional Service, please don’t hesitate to let us know via our quarterly customer feedback NPS survey (it is a single question, dont worry), or tweet about us, mention us on Facebook, LinkedIn, Google +, anywhere and everywhere you go. We are soliciting customer testimonial stories on how different customers are using Codero. Help us tell the world about your experience here. If you’re interested, feel free to reach out and talk to us about this anytime.
And if you’re not 100% happy, please let us know as well! We value your feedback and would appreciate the chance to make it right. We’re available 24×7 by chat, by phone at 866-226-3376 (US: 866-2CODERO; International: 913.890.8250), ticket and email.
If you would like to discuss options to optimize your hosting infrastructure, we would be happy to set up a quick call with one of our experts. Please let us know how we can help. We would be delighted to continue to serve your business with some of the highest performing and most innovative hosting solutions on the market coupled with some of the best customer support in the world. It is our honor to have the opportunity to serve your business, gain your loyalty by providing an exceptional hosting service.